Harlow Royce

Last updated: 2nd January 2026

These Terms and Conditions (“Terms”) govern the provision of services by Harlow Royce (“we”, “us”, “our”) to you (“the Client”). By engaging our services, you agree to be bound by these Terms.

1. About Us

Harlow Royce provides professional administrative support services to UK businesses, including but not limited to virtual administration, diary management, document preparation, inbox management, and general business support.

2. Services

2.1 The scope of services will be agreed in writing prior to commencement, whether by email, proposal, or contract.

2.2 Any additional work requested outside the agreed scope may be subject to additional fees and will be confirmed before work begins.

2.3 We will provide services with reasonable skill and care, in line with industry standards.

3. Client Responsibilities

The Client agrees to:

• Provide accurate, complete, and timely information required for us to perform the services

• Respond promptly to queries or approvals where necessary

• Ensure they have the right to share any information or materials provided to us

We are not responsible for delays caused by incomplete or late information from the Client.

4. Fees and Payment

4.1 Fees will be agreed in advance and confirmed in writing.

4.2 Invoices are payable within 30 days of the invoice date unless otherwise agreed.

4.3 Late payments may result in suspension of services until the account is brought up to date.

4.4 All prices are exclusive of VAT unless stated otherwise.

5. Confidentiality

5.1 We agree to treat all Client information as confidential and not disclose it to any third party unless:

• Required by law

• Necessary to provide the agreed services

• Authorised by the Client

5.2 This obligation continues after termination of services.

6. Data Protection

Both parties agree to comply with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

Details on how we handle personal data are set out in our Privacy Policy, available on our website.

7. Intellectual Property

7.1 Any materials created by Harlow Royce as part of the services remain our intellectual property until full payment has been received.

7.2 Upon full payment, the Client is granted a non-exclusive right to use the materials for their business purposes.

8. Limitation of Liability

8.1 We will not be liable for:

• Any indirect or consequential losses

• Loss of profits, business, or goodwill

• Errors resulting from inaccurate information provided by the Client

8.2 Our total liability shall not exceed the total fees paid by the Client in the three months preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

9. Termination

9.1 Either party may terminate the agreement by providing 30 days written notice.

9.2 We reserve the right to terminate immediately if:

• Fees remain unpaid after reasonable notice

• The Client breaches these Terms

• We are unable to continue services due to legal or ethical reasons

9.3 Upon termination, all outstanding fees become immediately payable.

10. Force Majeure

We will not be liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to illness, technical failure, or acts of God.

11. Non-Employment Relationship

Nothing in these Terms creates a partnership, joint venture, or employment relationship. Harlow Royce operates as an independent contractor.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

13. Changes to These Terms

We may update these Terms from time to time. The most current version will always be available on our website.