FAQs
Welcome to our admin support FAQs. At Harlow Royce, we make submitting a claim simple, secure, and stress-free. To begin, simply fill out our secure online form with your details. Our experienced team then reviews your eligibility and handles all the paperwork for you. We take care of the process from start to finish, so you can focus on what matters. Once your claim is approved, the Redundancy Payments Service pays you directly, usually within just a few weeks.
We aim to make the process as smooth and efficient as possible. Our team provides expert support at every step, ensuring everything is completed accurately and in full compliance. With Harlow Royce, there’s no confusion and no delays — just reliable assistance when you need it most.
In our admin support FAQs, we cover common questions about how our services work, what to expect during the claim process, and how we simplify your administrative tasks. If you need further clarification or have specific queries, our team is always ready to help.
What is an ERA claim?
An Employment Rights Act claim allows you to recover money you’re owed when your employer becomes insolvent.
How long does it take?
Most claims are processed within 6–8 weeks once all details are received.
Do I need to go to court?
No — Harlow Royce manages the process with the Insolvency Service for you.
What does it cost?
Nothing upfront. Our fees are only deducted if your claim is successful.
Am I eligible to make an ERA claim?
You may be eligible if you were legally employed (not self-employed) and your employer has entered insolvency, such as liquidation or administration. You must also meet certain criteria, like having a minimum period of continuous employment in some cases. We’ll assess your situation for free and let you know exactly what you can claim for.
What does ‘no win, no fee’ mean?
It means exactly that — if your claim isn’t successful, you won’t pay us a penny. Our fee is only applied once you receive payment from the RPS. We’ll always be transparent about any costs and ensure there are no surprises.
What information do I need to start my claim?
To begin your claim, we’ll need some basic details such as your name, contact information, employment dates, job title, and any documents related to your employment (like payslips or your contract). Don’t worry if you don’t have everything — we’ll guide you through exactly what’s needed and help fill in any gaps.
Can I still claim if my employer didn’t give me a formal redundancy notice?
Yes. If your employer became insolvent and didn’t follow proper redundancy procedures, you may still be entitled to redundancy pay and other related payments. The lack of formal notice doesn’t prevent you from making a valid ERA claim.
What if I’ve already started a claim on my own?
That’s absolutely fine. If you’ve already started the process but would like help completing it or ensuring everything is submitted correctly, we can still assist. Our team can step in at any stage to review your claim, provide guidance, and help speed things up where possible.